The demands for ever faster change combined with the requirements for governance and stability is a conflict impacting many organizations – especially with organizations under high degrees of compliance and governance. One way to solve/mitigate this is implementing DevOps – or as Gartner calls it – Bimodal IT Operations.

What Gartner has built a model around is that not all should be treated equally. Just as well as we know that there should be extra safeguards and governance around the ERP system, there might be a more lax attitude towards the intranet or the web page for the cantina.

Type Explanation Example
Systems of Innovation Systems that are the forefront of your organization. They tend to change often, as new features are implemented as requested by customers and often with a relatively short lifetime of 2+ years Website, customer portal, micro services
Systems of Differentiation Systems that differentiate your business from your competitors. They are often tailormade – or homemade – and tend to change less often. They are an integrated component in your ability to deliver your business. Normal lifetime of 2-5+ years. Logistics, CRM, ticket systems, intranet
Systems of Record Systems that contains the core records. These are the either very sensitive information or heavily regulated information. They tend to change relatively little but have a lifetime of 5+ years HR, ERP, financial records, patent and other confidential IP

The way that these systems are managed must be varied, just as the external factors around them are. The main change from traditional management of IT occurs in the top, where Systems of Innovation are no longer a maze of shortcuts and working under the covers. Instead it’s a recognition of the need for developers and operations technicians to work closer together. The developers need to participate in the operations, and operations technicians need to use scripts and code to improve the implementation of the technology.

Mode 1
Marathon Runner
Bimodal IT Mode 2
Reliability Value Agility
Price for Performance Value Revenue, brand, customer experience
Waterfall, V-Model, High-ceremony IID Approach Agile, Kanban, low-ceremony IID
Plan-driven, approval-based Governance Empirical, continuous, process-based
Enterprise suppliers, long-term deals Sourcing Small, new vendors, short-term deals
Good at conventional process, projects Talent Good at new and uncertian projects
IT-centric, removed from customer Culture Business-centric, close to customer
Long (months) Cycle Times Short (days, weeks)

Apallas has worked in both types of environments, and learned through experience, that only Mode 1 or only Mode 2 rarely gives the best rate of success. We firmly believe that the core to long-term success is rooted in the ability to apply the right tools in the right place. We can help you improve your IT operations through a series of workshops and interactions. This will help you leverage your resources in an optimal way and most likely have a more satisfied technical staff and business.